Troubleshooting Guide

What are the computer & internet requirements?

Tootsville.com works best on computers with these specifications:

PC Platform
Processor: Pentium III
Speed: 500 MHZ
Modem Speed: 56 K modem or better
Operating system: Window 98, NT, 2000, ME, XP, or Vista
Web Browser: Internet Explorer 6, Netscape 7.2, or Firefox 1
Flash Player: Adobe Flash Player 9

Mac Platform
Processor: PowerPC G3, G4, G5, or Intel core
Modem speed: 56K or better
Memory: 256MB RAM
Operating System: MAC OS X 10.3
Web Browser: Firefox 1.0.3 or better, Safari 2.0.4
Flash Player: Adobe Flash Player 9

Why can't I log in with my username and password?

1. Make sure your "caps lock" is turned off and try to log in again.
   
   
2. You may need to change your password. To change your password,
   please email your Toot's username and the parent email address used
   for account activation to generalsupport@tootsville.com.
   
   

Why do I have a slow connection?

Three things may be slowing you down.

1. A dial-up connection, may be why your connection is slow.
   Ask your parent about other services, such as DSL and cable.
   
   
2. Open programs and downloads slow down your ability to connect to the internet.
   Be sure to close all programs and stop all downloads when connecting to Tootsville.com
   
   
3. Your computer may be infected by spyware or a virus. Ask your parent
   about programs that will check for spyware and viruses.

Why can't I get on the server?

Here are a few things to try if you aren't able to connect to Tootsville.com

1. Our server may be offline for updates or work on the site.
   Shouldn't be long, so check back soon!
   
   
2. You may need to upgrade your Adobe Flash Player.
   Go to www.adobe.com to download the most recent version.
   
   
3. A firewall may be preventing you from logging on to Tootsville.com.
   Ask your parent to help you update your firewall settings.
   
   
4. If you've tried all the options above, please contact your Internet Service Provider (ISP).
   

Why is Tootsville running slowly?

If Tootsville.com is running slowly, here are a few things you can try.

1. Make sure you exit other programs and stop all downloads while on Tootsville.com.
   
   
2. Day and time matter. If it's very busy in Tootsville, games may run slowly.
   
   
3. A slow computer may be the problem. If you're able to, switch to a faster computer
   or check out our "I have a slow connection?" section for more tips.
   
   

Why can't I see the full game?

Adjust your screen resolution.

PC Platform
• Go to your desktop
• Right click your mouse
• Click "Properties"
• Click "Settings
• A small box will say "Screen resolution"
• Drag the bar to the right until the resolution reads 1024 by 768 pixels
• Click "OK"

Mac Platform
• Click on the blue apple in the top left corner
• Click "System Preferences"
• Click "Display"
• A box will appear
• Highlight "1024 x 768"
• Click on the red x button on the top of box